Office Hours: Mon - Fri: 8am to 5pm
Sat/Sun: 8am to Noon*
*call ahead for weekend office availability
24/7 Emergency Towing
Impound Policies
Please have the following ready before coming up to the window.
1. Police Department Tow Slip
a. If required on the Tow Slip to show insurance or registration, please have the proper paperwork.
2. Identification
a. Diver’s License, State ID, Passport
NO ONE IS PERMITTED IN THE YARD WITHOUT THE TOW SLIP
Payment Policies
1. If the vehicle has full coverage and was involved in an accident the policy holder needs to contact the insurance company to file a claim and they will contact our office.
2. If the vehicle is being picked up or the vehicle is leaving the lot, the person picking up the vehicle is responsible for the charges.
a. Payment must be made before the vehicle can leave the lot.
3. If the owner no longer wants the vehicle, they may sign over the title to Betts Garage.
a. When signing over the title all fees are voided except for the tow fee of $200.00
Damages and Missing Personals Policy
Betts Garage employees are required to photograph each vehicle at the scene which includes whole vehicle, damages, and interior inventory. We as a company do not go through vehicles nor do we encourage said behavior among our staff. If you notice anything missing or any damages on your vehicle our office staff will conduct a complete investigation into the event. Our staff will review photographs and surveillance cameras to give the owner an answer. Please allow 3-5 business days for this process.
Lot Policies
To ensure the security and safety of our customers, their vehicles, and our facilities the following policies are in place.
EVERYONE entering the impound lot MUST:
1. Check in and out with the office
2. Have a valid state photo I.D., passport, or driver's license scanned into our system
a. Customers without valid identification will not be permitted into the lot
3. Have the tow slip from the police department
a. Customers without the tow slip will not be permitted into the lot
4. Anyone under the age of 18 must remain outside the lot or in the groups vehicle if driving back to collect personals
Safety Policies
1. No open toed shoes
2. No smoking or vaping
3. No wondering around lot
4. No idling vehicles
Insurance Release Procedure
For vehicle owners who wish to go through insurance they must fill out a “Motor Vehicle Release Form” this can be done in person or via email. Please notify our staff if you need to release your vehicle or would like more information about releasing.
Impound Pricing
| Service | Price |
|---|---|
| Tow Fee Regular Vehicle | $200 |
| Motorcycle Tow Fee | $225 |
| Fuel Surcharge | $25 |
| Storage PER CALENDAR DAY | $65 |
| Winching Fee | Starting at $150 |
| Roll Over Fee | $150 |
| Clean Up Fee | Starting at $65 |
| Crash Wrap on Door Glass | $45 for the first +$10 per additional |
| Crash Wrap on Windshield / Rear Window / Trunk /Sunroof | $55 for the first +$10 per additional |
| Tarp | $150 |
| Certified Letter Fee | $10 |
| Convenience Fee for Card Payments | 3% |
*** Additional charges may apply ***
** Storage is charged by calendar day not by hours. Storage starts the day the vehicle comes in till the day the vehicle leaves.
** If a vehicle is towed in after office hours and the owner picks up the following day the minimum charge is $225.00 or $250.00 (motorcycle). Other fees may be applied but storage is not added.
** If a vehicle is towed in after office hours and is not picked up the following day storage will be added.
Motor Vehicle Insurance Release
Please enter the following information and attach a copy of your valid I.D. / Driver’s License and Tow Slip for the Police
Motor Vehicle Insurance Release
Please enter the following information and attach a copy of your valid I.D. / Driver’s License and Tow Slip for the Police